Returns and Refund Policy
Dylan Luxur accepts return requests for any product, whether defective or not. Please read the information below to understand the conditions and process for returning items and how to process refunds for returned orders.
RETURN
Return Conditions:
Only new products are eligible for return.
Return Timeframe:
Requests must be submitted within 60 days of delivery date. Items are not eligible for return or exchange after this time.
Responsibility for Shipping Returns Fee:
Dylan Luxur provides prepaid labels for returns, so the customer is not charged for return shipping.
Restocking Fee:
No restocking fee is charged to customers.
Return Method:
- Email support@dylanluxur.com with the subject “Request for Refund,” including your order number and a photo of the issue.
- Download and print the return label we provide.
- Package your return items.
- Send the package to 721 Claremore Drive, West Palm Beach, Florida 33401, United States. Title: Dylan Luxur Return
Notification of Return Receipt:
Depending on where you live, the time it may take for your returned products to reach us may vary. You will be notified by email once we receive your returned items.
EXCHANGE
The product conditions of the exchange policy are similar to the return policy. The time limit for requesting an exchange is 30 days from the date of delivery. There is no charge for you to receive a replacement product.
When there is a request for an exchange, please contact us via email for detailed instructions: support@dylanluxur.com
REFUND
Refund Processing:
Returns are inspected within 2-3 business days of receipt. If approved, refunds are processed within 3-5 business days.
Refund Amount and Method:
The refund amount will include shipping costs paid (in case of returning all items in the order). Approved refunds are automatically applied to your original payment method within 3-5 business days.
Problem with Your Product?
If the product is defective, please contact Dylan Luxur as soon as possible for assistance.
Dylan Luxur
Address: 721 Claremore Drive, West Palm Beach, Florida 33401, United States
Phone: 561-202-3378
Email: support@dylanluxur.com
Support Times: 9am-10pm Eastern Time/ Monday – Saturday