Modify or Cancel Your Order

Eligibility:

Orders can be canceled or modified within 2 business days of placement. After this period, the order is locked for processing and cannot be changed or canceled.

Request Process:

• If you decide to cancel or modify your order, send a request within 2 business days to support@dylanluxur.com.
• Provide the following information: order number, order email, and the specific changes you want to make or if you wish to cancel.
• We will send a confirmation email once the modification or cancellation is processed.

Important Notes:

• Modifying your order may affect delivery times.
• We cannot guarantee timely delivery for modified orders.

Refund Process for Canceled/Modified Orders:

• Upon receiving your request, we will respond with approval or denial within 2 business days.
• Approved refunds will be processed within 3 days of the approval email. The refund amount will correspond to the value of the canceled order or the adjusted value of the modified order.